Our Cremation Code of Ethics

The Cremation Society of New England works to the highest standards set by our industry and in full compliance of state and federal law. However, to ensure the best possible service is offered to clients, the company has drawn up its own code of ethics. Every member of staff is trained to follow this code at all times. This code is published below.

Code of Ethics for all Staff Members of the Cremation Society of New England:

Conduct Towards the Deceased

Transfer: The deceased should be transferred from the place of death by licensed staff in a respectful and timely manner.

Covering: The deceased is to remain appropriately covered before the cremation to retain his or her dignity.

Identification: The deceased is to be identified accurately using a positive identification system.

Preparation: The deceased is to be correctly handled at all times in accordance with mortuary standards and procedures as described by the government and other regulatory authorities. This includes a review of all cremation paperwork and the signing of the cremation order by a licensed funeral director.

Belongings: All personal possessions are to be removed, documented and returned to the next-of-kin or Authorizing Agent.

Cremation: Only one body is to be cremated at a time to retain the integrity of the remains. The name of the deceased, the date and time of the cremation, identification number, and any other date relating to the cremation is to be entered in the cremation log book.

Cremated remains: The cremated remains are to be handled with the utmost respect. Disposition of the cremains takes place according to the instructions of the Authorizing Agent.

Conduct Towards the Client

Consideration: Clients are to be treated courteously and patiently at all times, whether on the phone, in writing, or in person. All contact is to be performed with full professionalism and with respect for consumer laws.

Choice: Clients have the right to select the services and merchandise that they want without any pressure from staff.

Disclosure: Clients must be given the opportunity to review our General Price List before making their service selection, whether online or on the phone.

Explanation: The cremation process must be explained clearly and in writing to the Authorizing Agent. This includes all legal authorization documents.

Confidentiality: All physical records relating to the deceased, the Authorizing Agent and the cremation process are to be held in a secure location at all times. All digital data of a sensitive nature is to be encrypted in transit and at rest, and subject to technical controls. All users of sensitive data must understand their safeguarding role.

OUR PROMISE TO YOU

WE’LL ALWAYS BE HERE FOR YOU

Whenever you need us for advice or support, just pick up the phone. We’re available day and night, every day of the year. Your concerns come first with us, and we’ll always try to anticipate your needs.

WE’LL BE RESPECTFUL

Be assured we will treat your loved one with dignity at all times, from the moment we arrive at the place of death to the moment we return the ashes to you.

WE’LL BE COURTEOUS

Grief and and confusion are common emotions at this time, so expect us to take the time to explain the whole process to you and your family and to offer gentle guidance.

WE’LL BE HONEST AND UPFRONT

You won’t be surprised by hidden costs and you won’t be overcharged. Our package prices really do include everything you need to carry out a simple cremation.

WE’LL BE PROFESSIONAL

Every employee is fully trained and works to the high standards set out in our code of ethics. By attending to detail at every stage of the cremation, we guarantee that the ashes you receive are those of your loved one.

WE’LL BE CONFIDENTIAL

All information about your loved one will be kept secure and disclosed only if required by law. All records will be filed on time, kept in a secure location, and made available to the authorities to ensure that we comply with the law.